Help

SHIPMENTS
Orders are shipped Monday - Friday generally within 24 hours of receipt.

Once your order has been shipped a confirmation email will be sent to you. Included in this email will be the tracking number for your shipment. 

PRODUCT RETURNS/EXCHANGES
If you need to return or exchange an item please use our contact form. In order to serve you better please include your order number in your correspondence. 


I lost/forgot my password: 

Click on Login and Request new password.

I lost/forgot my username: 
No Problem! You can also login with your email address. After login, your username will be at the top of the page


My access code is not working

Codes are case-sensitive so make sure that you are typing it it correctly. Please look at your code again and make sure that you entered it in correctly and that you are not substituting letters for numbers, etc. If you still need help please contact us. Look on the back of the card and make sure that you are on the correct website. Some cards from older events may use a different download service. 

I can't find the steaming video or audio file that I purchased: 
This content is located in "My Media Library"

Where is "My Media Library"?
You can access your Media Library by logging in and clicking on "My Account". Or, click the link at the top of this page. 

Where do I go to save the download file that I purchased? 
This content is located in "My Media Library"

What is a zip file? 
Think of a zip file as a container that can hold many different files inside of it. If you have a faster connection it may be easier to download one zip file containing all of the mp3's instead of downloading each one individually.

Upon download of the zip file you can double click it to decompress the contents. Upon doing this, all of you mp3 files will be available in a folder that has the same name as the zip file.  

I can't download the zip file to my iPhone or iPad:
Apple's iOS devices do not support this type of file. You can only play the mp3 files to your device. If you want to download the zip file you need to do it from your computer.  

Why can't I download to my iPhone, iPad or iPod touch? 
Apple's iOS operating system does not support the downloading of files to the device if they are not coming from an Apple site (itunes, appstore, bookstore, etc). The reason for this is to protect your device from becoming infected by viruses or malware.

You should however be able to stream the files in your Media Library to these devices. To put the file on your device, please download to a computer and add your audio or video product to iTunes. From iTunes you will be able to copy or sync the file to your device. Or, you can download a free app like My Media Download Manager

Can I access my Media Library with my mobile device?
Yes. This site supports most modern mobile devices and tablets including the Apple iOS and Android operating systems.

Is my personal and payment information safe? 
Yes. Your personal and payment information is just as safe as it would be on any major e-commerce site. All of your information is kept in an encrypted database. All credit card information is passed in a secure envirnoment to Authorize.net for processing. We do not keep any of your credit card information on our system.

What if I need more help?
Please contact us